Changing your email address
Your email is how the account is identified, so Settings › Account shows it read-only. For security reasons, it can't be changed.
Last updated Aug 29, 2026
What to do
Create a new account with the new address. It starts empty; projects don't transfer between accounts from inside the app. Sharing a project with the new address only lets it view and comment, and a guest can't make a copy.
Moving projects to the new account
Support can move up to 5 projects from the old account to the new one. Write to support@storytribe.com from both addresses, the old one and the new one, naming the projects; the two emails are how we verify that both accounts are yours, so nobody can pull projects out of an account by asking. Subscriptions and credits stay on the original account and can't be moved, so contact us before cancelling anything.
Need more help?
Send us a message. We reply within 3 days, usually sooner.