Privacy Policy

Last updated on 2nd July 2025

Welcome to the StoryTribe website (the "Site"). We respect your privacy and are committed to protecting it through our compliance with this privacy policy (the "Policy").

This Policy describes the personal information we collect through the Site, how we use and share that information, and your choices regarding our collection, use, and sharing of your personal information. By accessing or using the Site, you agree to this Policy. If you do not agree with our policies and practices, do not use the Site.

Information We Collect

We collect information from you when you visit the Site, including:

Log data: When you access the Site, we may collect certain information about your device and your use of the Site, such as your IP address, browser type and version, and the pages you visit.
Location data: We may collect information about your location when you use the Site. This information is collected by Google Analytics and is used for analytical purposes only.
Email addresses: If you choose to provide us with your email address, we will use it to send you updates and information about our app.
Account Information: We collect your name, email address, and date of birth (optional) when you create an account on our storyboarding web app.
User-Generated Content: Any content (e.g., storyboards, drawings, text) you create while using our web app is stored on our servers.
AI-generated content: We may store your prompts (such as images or text) and the AI-generated outputs.

Email Services

We use Klaviyo, Mailchimp and Intercom to send emails to our users.

Mailchimp stores and processes the email addresses and messages on our behalf. Mailchimp is a trusted third-party service provider and is compliant with the Privacy Act 1988 (Cth). For more information about Mailchimp’s privacy practices, please visit their privacy policy at https://mailchimp.com/legal/
Klaviyo is used to send marketing and product update emails. It stores contact data, behavioural insights, and communication preferences. Klaviyo complies with applicable data protection regulations, including GDPR and the Privacy Act 1988 (Cth). You can view their privacy policy at https://www.klaviyo.com/legal/privacy-policy
Intercom is used to send onboarding messages, in-app notifications, and support-related emails. Intercom processes user information and conversation history to provide personalised support. Intercom is also compliant with the Privacy Act 1988 (Cth). Learn more at https://www.intercom.com/legal/privacy.

How We Use Your Information

We use the information we collect from you to improve and enhance the Site, as well as to communicate with you about our app. We may also use your information for internal research and analytics purposes.

We use your name and email address to create and manage your account on our web app.
Your date of birth (if provided) may be used for age verification or personalised content.
User-generated content is stored to enable a smooth user experience and to provide you with access to your creations.
Prompts submitted to AI features (in any format, including text, image, audio, or video) may be stored and monitored internally, to support your creative history, maintain platform security, and improve AI performance. These prompts are not reused or shown publicly, and are used only in aggregated, de-identified form to help improve the platform.
AI-generated images are not considered private content. They may be reused, modified, or published by StoryTribe across the platform for inspiration or community features. These images do not display or link to your personal identity or account information. They may also be stored and used to improve platform in a de-identified, aggregated manner.

By signing up, you agree to receive occasional emails from StoryTribe regarding product updates, promotions, and opportunities to collaborate. You can unsubscribe at any time by following the link in our emails.

Data Retention

We retain your personal information for as long as your account is active or as necessary to provide you with our services. This may include retaining information required for legal obligations, resolving disputes, and enforcing our agreements.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with third parties in order to provide the Site or our app to you, or to comply with legal obligations.

We may share user-generated content and account information with trusted third-party service providers that we use to provide our web app services.

Your Choices

You have the right to opt out of receiving emails from us at any time. To unsubscribe, simply follow the unsubscribe instructions in the email you receive.

You have the right to access, modify, or delete your personal data stored by us.

You may also delete your account, which will result in the deletion of all the data associated with your account.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Changes to This Policy

We may update this Policy from time to time. We will post any changes on this page and encourage you to review the Policy periodically. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.

Contact Us

If you have any questions or concerns about this Policy, please contact us at legal@storytribeapp.com.