StoryTribe Help Center

Browse by topic

Twelve collections cover everything from your first frame to billing.

Getting started

Your first storyboard, devices, and guides for your work.

8 articles

Projects

Create, set up, share access, and manage your projects.

4 articles

Storyboard editor

Scenes and shots, backgrounds, characters, Elements, and canvas tools.

7 articles

Script

Write, import, and export your screenplay.

1 article

Shot list and pre-production

Shot properties, Table view, and production planning.

4 articles

AI tools and credits

Tribe AI, Magic Edit, and how credits work.

21 articles

Video editor

Turn a storyboard into a video with music, voice-over, and transitions.

4 articles

Publish and export

Download files and publish as a storyboard, book, or video.

4 articles

Community

Profiles, likes, comments, and follows.

2 articles

Teams and collaboration

Workspaces, roles, comments, and mentions.

5 articles

Plans and billing

Plans, subscriptions, payments, and licensing.

17 articles

Account and troubleshooting

Sign-in, fixes, and preferences.

12 articles

New to StoryTribe?

Short guides that take you from signup to a finished storyboard.

1Keyboard shortcuts 2Using StoryTribe on mobile and tablet

Popular articles

What most people are looking for.

A project won't openA project that won't load shows one of a few messages: no access, not found, or a timeout. Each has a different cause; the fix is usually a fresh link, the right account, or a reload.Account and troubleshootingOverview Cancel your subscriptionSettings › Billing › Cancel subscription. Your plan runs to the end of the paid period and you can reactivate any time before then.Plans and billingTask Editing together in real timeIn a workspace project, everyone's edits appear live. Avatars show who's in the project; a pencil badge shows what someone is typing in, and the app warns before two people edit the same thing.Teams and collaborationOverview How can I see the app language in my own language?Use your browser's built-in translation (Chrome or Safari) to view StoryTribe in your language.Account and troubleshootingFAQ How do I get more AI credits?Paid plans (Pro, Studio and AI Pro) receive renewing monthly credits and can purchase top-up credits.AI tools and creditsFAQ Turn a storyboard into a videoOpen the Video view and click Create video. Every shot becomes a clip in storyboard order; set timing and transitions, add music and voice-over, then download the MP4 or share a link.Video editorOverview What file formats are supported for exporting my storyboard?Storyboards export as PDF or PowerPoint pages or as PNG, JPG and PDF images; scripts as PDF, Word, text, Final Draft or Fountain; the shot list as CSV, Excel or PDF; and videos as MP4.Publish and exportFAQ

Still stuck?

Send us a message and a real person will get back to you within 3 days, usually sooner.

Message support